Cloud + on-prem infrastructure
AWS / Azure in Gulf regions or on-prem in Kabul. Monitoring, backups, patching.
Managed IT services in Afghanistan — 24/7 from your Kabul team.
Multi-year managed IT contracts covering hardware support, software maintenance, security operations, and 24/7 monitoring. From our Kabul office in Shar-e-naw, same-time-zone with same-day response when needed.
20 yrs
Enterprise IT delivery from Kabul
Multi-cloud
AWS / Azure / on-prem · Gulf-region delivery
ISO 27001
Certified operations + governance
Delivered from Kabul
24/7 from your Kabul team — delivered by senior teams based in Kabul, governed under ISO 12207 and ISO 27001. Twenty years of enterprise delivery in Afghanistan, including the 500,000-employee national-government Odoo HR rollout and Jobs.af. Engagements run from our Kabul office with regional support in Dubai and India.
- 500,000-employee Odoo HR engagement for a national government
- Jobs.af — Afghanistan's largest job-hunting platform — built by NETLINKS
- Clients include Da Afghanistan Bank, Afghanistan Payments System, AKDN, World Bank, UNDP
Afghan IT operations need same-time-zone discipline.
Most Afghan organizations either understaff IT operations (one or two stretched-thin sysadmins) or contract to international firms who can't deliver same-day on-site response. Both patterns fail when production breaks — under-staffed teams can't keep up with routine work, and international vendors take days to physically address Afghan issues.
NETLINKS' managed-IT-services contracts for Afghan organizations: 24/7 monitoring with named on-call senior engineer, daily backups (cross-region DR to Gulf), security operations (patch management, IAM, security event response), hardware support (on-site replacement for Oracle / Dell / Cisco / our other vendor partner equipment), software maintenance (Odoo upgrades, custom application patches, Microsoft / Google ecosystem management), and routine engineering capacity for enhancements.
Most managed contracts run 24 months with monthly billing. Standard contracts include monthly health reports, quarterly capacity-planning reviews, and an annual program-management review with senior NETLINKS architects.
— Managed scope
What we manage.
Hardware support
Oracle / Dell / Cisco / Sophos / Symantec — authorized partner support, on-site replacement.
Security operations
Patch management, IAM hygiene, incident response, vulnerability scanning, security event response.
Monitoring + observability
24/7 monitoring with named on-call senior engineer. SLA-aligned response.
Application maintenance
Odoo upgrades, custom application patches, Microsoft / Google ecosystem management.
Engineering capacity
Routine block of monthly engineering hours for enhancements, new requirements.
— Questions
Afghan managed IT services — questions we hear.
What's the response SLA for production issues?
Standard: 4-hour business-hour response, 1-hour for severity-1. Enterprise / banking / government: 30-min severity-1, 24/7 named on-call. SLAs negotiated per contract.
Can you handle on-site hardware issues?
Yes — on-site Kabul presence for hardware issues with our vendor-partner equipment (Oracle, Dell, Cisco, Sophos, Symantec). For non-vendor-partner hardware, we coordinate with the vendor's local presence or your in-house team.
Do you do banking-grade managed services?
Yes — Afghan banks are on our client list. Banking-grade configurations include extended monitoring, encrypted data-at-rest, audit logs with extended retention, AML / KYC operations support, and DAB-aligned compliance.
Where is your team based?
NETLINKS Plaza, Street 6, Lane 3, Shar-e-naw, Kabul. Phone: 077-302-0101. Senior architects and engineers based in Kabul.
How do I get started?
30-min discovery → scoped proposal → engagement.
Move to Afghan managed IT from your Kabul team.
30-min scoping → contract structure, SLAs, monthly engineering hours, pricing. Typical contracts live within 2 weeks.
Start the scoping